Information Technology Services (ITS) would like to welcome you to the fall semester with the August CTL Newsletter. This newsletter includes information about some of the major services we’ve been working on over the summer. We ask that you review it and remember to visit the Teaching & Learning website for more information on consultations and details about training opportunities.

During June over 500 faculty members participated in the Faculty Development and Teaching Summer Institute, a partnership between Academic Affairs and ITS. Recordings of those sessions are available for review here: memphis.edu/um3d/summer_institute.php.

Additional training resources for remote instruction are available on the Keep Teaching website located here: memphis.edu/umtech/teaching/keepteaching/index.php.

Department Aides are located in various departments to assist faculty within their disciplines in using eCourseware, and a list of those individuals is located here for reference: memphis.edu/umtech/teaching/department_aide.php.

If further assistance from the Center for Teaching and Learning is needed, please contact the ITS Service Desk at 901.678.8888, email umtech@memphis.edu, or visit umhelpdesk.memphis.edu.

University password expiration guidelines for Universal User ID (UUID) accounts are changing. Effective July 1, 2020, UUID password expiration is no longer required for individuals who utilize multi-factor authentication (Duo). Additional information related to password security and guidelines is located at memphis.edu/its/security/password.php.

Students are encouraged to enroll in multi-factor authentication to obtain additional security protections and take advantage of this change. Information about enrolling in multi-factor authentication is provided on the Duo information page located at memphis.edu/its/security/duo.php.

To assist with a smooth transition toward the fall semester, all UUID password expirations are temporarily paused. UUID password expirations will resume on Sept. 1, 2020 for any individuals who are not utilizing Duo multi-factor authentication.

For assistance, please contact the Service Desk by calling 901.678.8888, emailing umtech@memphis.edu, or visiting umhelpdesk.memphis.edu.

To All University of Memphis Zoom Users,

In order to accommodate the needs of our faculty and staff who use Zoom, as well as the limited amount of space that is available in Zoom for recorded meetings saved to the cloud, we will be changing the way we manage users’ cloud recordings. Beginning May 11, 2020, a feature will be turned on for all cloud recordings that will automatically delete any newly recorded videos that are older than 31 days. This will give time for our Zoom users to download the recordings, if they wish, and transfer them to another service to host the videos, such as OneDrive, Ensemble Video or Mediasite.

The cloud recording feature has been well used by our Zoom users and, as such, we have considered what to do with those older recordings as well. We have a timetable by which we will be deleting older recordings. Starting on May 15, 2020, we will remove videos from March 2020, all the while communicating with our users to make sure that they know the videos need to be downloaded, if they wish to be kept. A similar occurrence will take place on May 29, 2020 for all videos recorded in April 2020. Lastly, any videos recorded in May 2020 prior to the feature being turned on that will auto-delete cloud videos after 31 days will be removed on June 12, 2020.

We will be communicating with our Zoom users often during this change, and, as we progress beyond the dates discussed here, we will send out regular reminders about the deletion.

Regards,

Robert Jackson, Ed.D.
Chief Information Officer

Dear Campus Community,

Information Technology Services (ITS) extends a warm welcome to new and returning students, faculty and staff. Please review the following important information:

• On Jan. 31, ITS will begin making configuration changes to improve Microsoft Office 365 email security. ITS will also implement additional protections against malicious websites later this spring. For more information, visit memphis.edu/its/security/initiatives.php.
• Be vigilant about phishing and other email scams, especially gift card, financial or employment scams that sound too good to be true. It is a violation of policy to share University passwords. University personnel will never ask for your University password. Visit memphis.edu/its/security/phishing.php for more information.
• Review policies regarding information technology at memphis.edu/umtech/service_desk/policies/it_policies.php.

For technical assistance, visit umhelpdesk.memphis.edu to submit requests online, call 901.678.8888 or email umtech@memphis.edu.

Regards,

Robert Jackson, Ed.D.
Chief Information Officer

Information Technology Services is closely monitoring an increase in spam and phishing attacks. Remember to treat unsolicited job opportunities, gift card requests, fund transfer requests, special offers and unexpected email attachments with skepticism. Even if a message appears to come from a trusted individual, be mindful of language or addresses used in the message, and be suspicious if they don’t match what you typically receive from the individual. Emails containing suspicious content or attachments may be forwarded to abuse@memphis.edu for review.

For assistance, please contact the ITS Service Desk by phoning 901.678.8888, emailing umtech@memphis.edu or visiting umhelpdesk.memphis.edu.

umDrive was decommissioned on December 31, 2019. This website details the alternate services available for storage, collaboration and publication.

If you have any questions, feel free to submit a ticket at umhelpdesk.memphis.edu or contact the Service Desk at 901.678.8888. Local Support Providers are available to assist faculty and staff in determining the best available services to replace umDrive.

Information Technology Services will conduct an upgrade of our telecommunications infrastructure this summer.  The upgrade will provide several benefits including: improved reporting and analytics for call centers, additional support for voice-over-IP (VOIP), lower monthly operating costs, decreased capital expenditures for equipment replacement, security upgrades and future savings related to cloud-based technologies.

Major components of the upgrade project will be performed during periods of low-call volumes in order to minimize campus impact.  No hardware changes will be made to office phones as part of this upgrade.  Updates and additional information will be provided when the project plan is finalized and we near the implementation dates.