On Sunday, August 10, there was an unexpected outage on the eCourseware (Design2Learn or D2L) system from approximately 2:00 p.m. to 11:30 p.m. This prevented access for many users. According to D2L, the cause was due to a power outage at their hosting facility. Once power was restored, application and storage servers were verified and reconnected.
D2L is a third-party, cloud-based vendor that provides eCourseware to the University. As such, ITS can work with them on expediting solutions, but unfortunately, cannot prevent such emergencies.
D2L is also contracted through the Tennessee Board of Regents, which limits our ability to affect service improvements. However, there is currently a TBR committee exploring alternative course management providers through a formal request for proposal process.
We regret any inconvenience that this may have caused users, and will continue to monitor service levels with D2L. Thank you for your patience.