Information Technology Services (ITS) is providing the following alert to warn against fraudulent email scam attempts targeting UofM email accounts. If you receive a suspicious email involving cash disbursement, gift card purchases, transfer of funds, or any other financial activity that appears to be from a University official, or if you are asked to provide personal information via email, carefully review the email before responding and follow up with a phone call to the appropriate office to confirm the authenticity of the request. Be especially careful of links included in emails.

Remember to treat unsolicited job opportunities, special offers, and unexpected email attachments with skepticism. Even if the message appears to come from a trusted individual, be mindful of the language or addresses used in the message and be suspicious if they don’t match what you typically receive from the individual. If you receive an email message that has a suspicious attachment or asks you to take questionable action, please report the message by sending an email to abuse@memphis.edu or calling the ITS Service Desk at 901.678.8888.

For those who have not yet done so, please complete your IT Security Awareness Training as soon as possible. The deadline for completing training is Feb. 28, 2022, and reminder emails will be issued periodically.

Emails were inadvertently sent from Adobe concerning access and licensing changes to Acrobat. Please disregard these Adobe messages, as licenses are up-to-date. Should you need assistance, please contact the ITS Service Desk via email at umtech@memphis.edu or phone at 901.678.8888.

BlueJeans has been our primary conference tool for faculty and staff since November 2015. While BlueJeans has served the University community well, it fell short in providing a cost-effective method that would include access for our 20K students.

What’s next?
To meet the need, we’ve adopted other conference and collaboration software tools like Zoom, Virtual Classroom/ Assignment, and Microsoft Teams.

What do I need to do?
If you have any recordings located on BlueJeans you will have to (1) move download these recordings and upload them to other supported services (OneDrive or Ensemble Video) or (2) delete the recordings from your account by July 30, 2021. (Note: If you don’t delete your recordings by July 30, 2021, the files will no longer be available to access. )

Where’s the documentation?
We have created a website for information about how to download or delete recordings from BlueJeans.

For assistance with BlueJeans, please contact the ITS Service Desk online, by email, or by phone at 901.678.8888.

Information Technology Services (ITS) previously notified the campus about a security incident. ITS is continuing to work with security forensics experts to identify and remediate compromised systems. Service levels are continuing to improve. As part of our remediation efforts and out of an abundance of caution, the following actions will be taken for all Universal User ID (UUID) passwords:

The minimum password length will be increased to 15 characters effective March 10.
All passwords must be changed March 10-31 using the iAM website. This includes all students, faculty, and staff. For more information about changing your password see our How to Change Your Password page.

Your UUID and password are used for single sign-on to access many University IT resources. Individuals will receive reminders through March 31 to change their passwords.

That’s correct. Microsoft Teams is available to all faculty, staff and students. Microsoft Teams is the hub for group collaboration in Microsoft 365 that integrates people, content, and applications. Teams brings simplicity to teamwork by joining collaboration, sharing, and communication all under one platform.

Microsoft Teams incorporates several applications into one. Here are a few functions offered: the chat function allows instant messaging between groups and individuals. Add GIFs, stickers or emojis to inject some personality into your conversation. Calls allow you to make audio and video calls over the network to students and colleagues. Channels are the conversations you have with your teammates. Each channel is dedicated to a specific topic or project and can be found within Teams. Files are documents that can be downloaded, edited, and shared with teammates. Files also offer quick access to your OneDrive storage. The activity feed is a summary of everything that has happened in the channels that are on your teams list. Apps provide you with seamless integration with Microsoft applications in your team workspace. Calendar integrates with your Outlook calendar to make time management more efficient than ever. Think about the tools, files, and dashboards that would be helpful to your group collaborations. Many of them can be added right into Teams.

Microsoft Teams is a chat-based collaboration platform complete with document sharing, online meetings, and many more features for group communications. Having a team space is key to being able to make creative decisions and communicate effectively with one another.

Introductory training for Teams can be found in LinkedIn Learning, Microsoft, and Learning Curve. More detailed information about Microsoft Teams can be found on our website.

Information Technology Services (ITS) has been notified by the vendor that support for our umDrive platform will be discontinued effective Dec. 31, 2019. ITS has identified alternative services and prepared a plan to move data from umDrive that will cause as little disruption as possible.

umDrive will remain fully functional for fall 2019. Local Support Providers (LSPs) have been trained to assist with moving data to alternate spaces with similar or exact services as umDrive. You can find details on what services are available for storage, collaboration, and publication at this website.

We understand this change is inconvenient, and we are committed to easing the discomfort as much as we can. For assistance with umDrive issues, please contact the Service Desk by calling 901.678.8888, emailingumtech@memphis.edu or visiting helpdesk.memphis.edu.

Did You Know OneDrive, Microsoft’s cloud storage service, is available for all UofM employees? This service provides a solution for sharing documents with internal and external (non-UofM) colleagues while working on research, class projects or administrative collaboration. OneDrive has five TB (terabytes) of available storage space. See IT6005 Campus Data Security Policy and the ITS Data Storage Guidelines for usage guidelines. To access OneDrive, visit the webmail site and log in using your email and password. Look for the App Launcher (nine tiles in a square) at the upper left of the screen, near the Office 365 logo. Select OneDrive and let the collaboration begin.

Faculty and staff also can place a service request with their LSP (local service provider) to install and link OneDrive to their desktop. Synching all of your files to your OneDrive provides a safe backup that can be accessed online.