ASKTOM UPGRADE

Information Technology Services (ITS) is improving the quality of customer service with an enhancement of AskTom. This will now be a part of the Remedyforce Service Desk.

What is it?

AskTom is a searchable database of general questions and answers for common questions. Now we are launching a chat service for additional Q and A.

How Do I use It?

1. Log in to memphis.edu.
2. Click on the left side.
3. Type your question and your AskTom answer will appear on the right side.

Or

4. Click, located at the bottom right of the window of the Self Service page.
5. Type your question or describe your issue in the text field then click Start Chat to begin chat session.

Let’s Recap!

Easier

Faster

Live Chat Feature!

As many of you know, I’m retiring effective 12/11.  I want to use this posting to express my appreciation to all and each of you – staff, faculty, students, and friends – who’ve made my time at UofM so rewarding.  You’ve helped work through the challenges and changes of the evolving higher ed and IT environments, bringing your creativity and commitment to keep us moving forward.  You’ve been excellent colleagues, and my work has only been possible because of yours.

Thanks for your support and dedication.  You make the UofM succeed.  I will miss working with you, and wish each of you the very best as you shape your own futures.

Go, Tigers!

Ellen

The UofM community will notice major changes to the MyMemphis portal beginning January 7, 2016. The redesign aims to improve the overall user experience with a fully responsive design and mobile-friendly approach to content.

We know you often access MyMemphis while on the go. The new look and feel of MyMemphis is optimized for outstanding performance not just on stationary computers, but also on phones, tablets and all other mobile devices.

The new portal has been running behind the scenes for quite awhile, and final testing is in progress. After the launch on January 7, we will address any operational issues if they are discovered and continue to implement tools that keep MyMemphis user-friendly.

We’ve worked hard to make improvements so that the secure, online, self-service resources of MyMemphis are much easier to navigate for everyone. If you have any questions before or after the new portal roll out, please send them to webservices@memphis.edu.

With the holidays about to go into full swing, the number of scams is on the rise. To keep yourself safe, here are a few things to remember:

• NEVER send personal or account information via email.
• ITS will ever ask for your password via email or phone.
• If it sounds too good to be true, it probably is.
• Any suspicious emails may be forwarded to abuse@memphis.edu to be investigated.
• Do NOT click on links or attachments in suspicious or unknown emails.
• Phone calls can be a scam as well. Treat them the same as you would an email. Do NOT give out personal identification and report all suspicious calls to IT.

Feel free to contact x8888 with anything out of the ordinary.

Check out the resources listed below:

• https://www.fbi.gov/news/news_blog/holiday-shopping-tips
• http://www.memphis.edu/its/security/phishing.php
• http://www.consumer.ftc.gov/articles/0076-phone-scams

Remember: Be suspicious! Better to report something legitimate than to fail to report something fraudulent! While ITS provides a range of security protection in the background, YOU are the primary target and YOU are the link that closes the information security loop.

Happy Holidays~

Ellen