Information Technology Services (ITS) is implementing additional security measures to protect University resources and the user community from malicious activity such as phishing email:

• Beginning Monday, Nov. 30, emails received from non-University accounts will have a yellow banner displayed at the top of the message. The banner will contain text indicating the email originated from outside of the University, making it easier to identify external senders especially on phones and devices where complete sender information may not be readily visible. The banner is a reminder to be extra vigilant toward messages from external senders. More information about the external email banner is available at memphis.edu/its/security/email-banners. NOTE: Emails from external University business partners may be excluded from receiving the external email banner. University offices wishing to request an exception for external business partners should contact the ITS Service Desk as indicated below.
• Beginning Jan. 25, 2021, multi-factor authentication (Duo) will be required for all University student and employee accounts. Students are encouraged to enroll now by visiting iam.memphis.edu/duo. Duo provides a second form of verification in addition to a password when logging in. Users are encouraged to install the Duo mobile app. You can learn more about Duo at memphis.edu/duo. Beginning Feb. 1, 2021, ITS will fully enforce the requirement to use Duo, and users not enrolled in Duo will be unable to log in to University resources.

Also, employees are reminded to regularly review the IT Security Policies and Guidelines page as well as the Guidelines for Storage of University Electronic Data page for appropriate storage services and locations for all classifications of University data.

For assistance, please contact the ITS Service Desk by visiting umhelpdesk.memphis.edu, emailing umtech@memphis.edu, or calling 901.678.8888.