Dear Campus Community,

Information Technology Services (ITS) is excited to announce that the University of Memphis will be transitioning to a new myMemphis portal on May 10, 2024. The new portal will provide a more streamlined and user-friendly experience for accessing campus resources, services, and information while ensuring a consistent experience across devices and platforms. Users will have access to identical information whether they are using the University mobile app or accessing the portal through a web browser.

The new myMemphis portal will offer a modern design, improved navigation, and enhanced functionality, including the ability to customize layouts and easily search for and find resources. To help familiarize users with the new portal, a user guide has been created that outlines features and provides instructions on how to navigate the new system. You can access the user guide at the following link: Portal User Guide.

Please note that the current myMemphis portal will be decommissioned on May 10, 2024, and all users will be automatically redirected to the new portal. We encourage you to review the user guide in advance to prepare for the switch.

Note: The new portal is available today and can be accessed at portal.memphis.edu.

By Aug. 12, the UofM will have completed the transition to Microsoft Teams as our primary conferencing service. You can read more about that change, including answers to common questions, on our Zoom to Teams Transition webpage.

As part of this transition, you will be assigned a conference phone number and secure PIN. This number will enable any meeting participant to attend a Teams meeting via phone call.

On Wednesday, April 10, you will receive an email from Microsoft Audio Conferencing <maccount@microsoft.com> with the subject, “You now have Audio Conferencing for Microsoft Teams – Here is your dial-in information and PIN”. No action will be required from this email; its purpose is informational only.

The email will also contain detailed information about joining meetings via phone. This is an additional service that is only necessary if any meeting participants choose to attend via phone call. Your unique and confidential PIN is only needed if you are the first to join the meeting and are doing so via phone call. All other aspects of Teams meetings (e.g., connecting via computer or mobile device) will remain unchanged.

If you would like to attend training for Teams, visit the UM3D Teams Training page. For all other questions about Teams, please contact your Local Service Provider or the ITS Service Desk at umtech@memphis.edu or 901.678.8888.

Over the weekend, AT&T reported a major data breach of both former and existing AT&T customers. Millions of AT&T’s customer records — including personal information such as name, address, phone number, DOB, SSN, etc. — have been published on the Dark Web.

You may have already been alerted by AT&T, a credit bureau, your bank, or a credit card company. If you are a current or former customer of AT&T, ITS recommends the following action if you have not done so already:

• Change your AT&T password immediately | It is not recommended that you use the same password for multiple sites, but if you did, you should change the password on those sites as well.
• Setup alerts on your bank account, credit cards, and the three major credit bureaus | Banks and credit card companies all have different ways in which to set up alerts. Please consult with your financial institutions on the best way to accomplish this.
• Freeze your credit | Freezing your credit greatly reduces the chances that someone will open a new account or credit card in your name if they have stolen your personal information.

To freeze accounts and set up fraud alerts with the major credit reporting companies, please contact each one of the credit reporting companies below.

• Experian: experian.com/freeze/center.html
• Equifax: equifax.com/personal/credit-report-services/credit-freeze/
• TransUnion: transunion.com/credit-freeze

By Aug. 12, the UofM will have completed the transition to Microsoft Teams as our primary conferencing service. You can read more about that change, including answers to common questions, on our Zoom to Teams Transition webpage.

As part of this transition, you will soon be assigned a conference phone number and secure PIN. This number will enable any meeting participant to attend a Teams meeting via phone call.

When your local number and PIN have been assigned, you will receive an email from Microsoft Audio Conferencing <maccount@microsoft.com> with the subject, “You now have Audio Conferencing for Microsoft Teams – Here is your dial-in information and PIN”. No action will be required from this email; its purpose is informational only.

The email will also contain detailed information about joining meetings via phone. This is an additional service that is only necessary if any meeting participants choose to attend via phone call. Your unique and confidential PIN is only needed if you are the first to join the meeting and are doing so via phone call. All other aspects of Teams meetings (e.g., connecting via computer or mobile device) will remain unchanged.

If you would like to attend training for Teams, visit the UM3D Teams Training page. For all other questions about Teams, please contact your Local Service Provider or the ITS Service Desk at umtech@memphis.edu or 901.678.8888.

Carolyn Sue Hull-Toye, Ed.D.
Assistant Chief Information Officer