Information Technology Services (ITS) is updating our internal processes related to password resets. The new process provides you with self-service features to reset your passwords more quickly using existing technologies that help automate the process. Additional benefits for the University include increased efficiency of our ITS Service Desk and strengthening of our information security program. Effective July 31, ITS Service Desk staff will transition to supporting the new process and will no longer have the capability to assign “temporary” passwords. For more information about this self-service feature please, see the New Password Reset Process webpage.

You must have a personal email address in Banner to use your personal email address to reset your password. Your personal email can be accessed in the Personal Information section of the myMemphis portal. For students, the Personal Information section is located on the My Resources page under the Student Pages menu. For faculty and staff, the Personal Information section is available on the Employee page.

Thank you for understanding and for your support of our information security program.

If you need assistance with this or any other technology needs, contact the ITS Service Desk at umtech@memphis.edu or 901.678.8888.

Regards,

Robert Jackson, EdD, Chief Information Officer