Dear Campus Community,

Duo Security is updating its two-factor authentication interface to a more streamlined experience, known as the Universal Prompt (UP). The UofM will implement this change for all users on May 5, 2023. While no action is necessary for most users, you can read more details about this update on our website.

In addition to design updates, here are some important changes to note:

• The Universal Prompt (UP) automatically initiates authentication at login. The first time you use the UP, it will default to mobile app push, if available. You can select another method or device via the “other options” link. Duo will remember your choice for future logins.
• Users will now be redirected to a Duo domain during verification. The URL will change to a Duo Security domain address, then send users to the intended web service after authentication. This all happens within the same browser window.
• Users will now manage Duo-enabled devices via the UP device management menu. This can be accessed via the “other options” link in the authentication window.

A full description of the UP, including screenshots and walkthroughs, can be found in Duo’s Universal Prompt Guide.

In addition to this update, the UofM will be phasing out phone calls for authentication starting July 5, 2023. Users currently using the call option to verify their identities via Duo will need to choose a new method of authentication. We will be contacting these users with further information soon.

Answers to common Duo questions can be found at memphis.edu/duo. If you need further assistance or have questions, contact the ITS Service Desk at umtech@memphis.edu or 901.678.8888.

Regards,
Robert Jackson, Ed.D.
Chief Information Officer