Dear Campus Community,

The University of Memphis has selected RingCentral MVP Unified Communications as a Service (UCaaS) to replace our existing on-premises legacy phone system. In 2017, ITS initiated a series of projects to modernize the campus network to support the evolution of services to the cloud. Migrating to RingCentral supports the University’s strategic plan by providing improved services that support student success, sustainability, branding, and community engagement; aligns with ongoing ITS technology modernization efforts and strengthens business continuity and disaster recovery.

Student support will be enhanced with RingCentral’s modernized call centers (Contact Centers). Features in RingCentral’s Contact Centers will better serve students during peak times, such as having the telephone system call the student when a University representative is available. Improved analytics on call volumes, wait-for queues, and other metrics will improve service to the campus community and can help identify staffing needs to best serve students during peak times of the year.

Additional features include improved support for remote employees via mobile and PC apps, electronic faxing capabilities, audio, and visual conferencing integration capabilities, and improved voicemail and call management features.

As the project moves forward, additional communication and status updates will be provided and ITS will collaborate with each University department to coordinate the transition. For more information about the RingCentral project, please visit the RingCentral project page.

Regards,

Robert Jackson, EdD
Chief Information Officer