Information Technology Services (ITS) extends a warm welcome to new and returning students, faculty and staff. Please review the following important information:

• Policies regarding information technology can be found at memphis.edu/umtech/service_desk/policies/it_policies.php. In particular, ITS recommends regularly reviewing IT Security Policies and Guidelines (memphis.edu/its/security/policies-guidelines.php) as well as Guidelines for Storage of University Electronic Data (memphis.edu/its/security/data-storage-guidelines.php) for appropriate storage services and locations for all classifications of University data.
• Be vigilant about phishing and other email scams, especially gift card, financial or employment scams that sound too good to be true. It is a violation of policy to share University passwords. University personnel will never ask for your University password. Forward any suspicious email to abuse@memphis.edu for analysis. Visit memphis.edu/its/security/phishing.php for more information, and review tips for protecting your personal information at memphis.edu/its/security.
• Beginning Jan. 25, 2021, multi-factor authentication (Duo) will be required for all University student accounts. Students are encouraged to enroll now by visiting iam.memphis.edu/duo. You can learn more about Duo at memphis.edu/duo. Beginning Feb. 1, 2021, ITS will fully enforce the requirement to use Duo, and users not enrolled in Duo will be unable to log in to University resources.

For technical assistance, visit umhelpdesk.memphis.edu to submit requests online, call 901.678.8888 for phone assistance, or email umtech@memphis.edu.