Dear Campus Community,

On July 5, 2023, the UofM will be phasing out the phone call option for Duo MFA. While this option is not currently available to all users, those who do use phone call verification will need to choose a new method of authentication. For all other users, no action is necessary. Text (SMS) verification will remain an option for those who have it now.

The easiest and most secure authentication method is the free Duo mobile app, available in the App Store (iOS) or Play Store (Android) for your smartphone or tablet. With a simple tap on a push notification, you can approve or deny a Duo request. Alternatively, the app can provide passcodes to allow for secure login when cell service or Wi-Fi is unavailable.

The app also allows you to see the geographic origin and browser of a request, enabling you to quickly identify any unexpected attempts to access your account. The app can be installed on multiple devices for your convenience.

Users who choose not to use the mobile app may request a physical Duo token to generate a passcode for each verification request. As previously communicated, faculty and staff can request tokens charged to their departments, and students may purchase tokens via this form.

Answers to common Duo questions and full documentation can be found on our website at memphis.edu/duo. If you need further assistance or have questions, contact the ITS Service Desk at umtech@memphis.edu or 901.678.8888.

Regards,

Robert Jackson, EdD
Chief Information Officer