Information Technology Services (ITS) welcomes you to the University of Memphis, and wishes you a successful academic year.  We understand this is an exciting time for everyone as the semester begins. However, we want to take a moment to provide you with these important reminders.

We encourage you to review tips for protecting your personal information on the ITS Security website. Additional security information is accessible by clicking links on the left-hand side of that page.  If you receive any suspicious email, you may forward it to abuse@memphis.edu for analysis.

For technical assistance, please visit umHelpdesk to submit your requests online, call 901.678.8888, or email umtech@memphis.edu. Visit the umTech page for more information.

Finally, please be sure to review the policies regarding information technology located on the Policies and Procedures website. We encourage you to especially review the following policies:

Campus Data Security Policy

Data Access Policy

Security and Protection of Electronic Information Resources

Acceptable Use of Information Technology Resources

Email Use

If you have any questions or concerns, please don’t hesitate to contact me!

Regards

Robert

ITS LAUNCHING NEW WIRELESS ACCESS PILOT

Information Technology Services (ITS) is launching a new wireless access network pilot with an additional layer of security. Effective Aug. 14, uofm-secure will provide wireless users enhanced security for passwords and protection of University data. ITS welcomes your participation and cooperation in helping to keep both you and the University more secure with improved encryption. Existing UofM and uofm-guest wireless networks remain in place while the new uofm-secure network is tested. The need for two older networks will be addressed during the fall semester. To learn more visit our uofm-secure wireless page.

Dear Campus Community:

Information Technology Services (ITS) has monitored an increase in fraudulent phishing email attempts over the last several hours.  The text of the phishing emails varies, but typically asks you to verify your account at a non-UofM website within 24 hours or your account will be suspended or deactivated.  These emails are fraudulent – ITS has not asked you to click a link to verify your account, increase your mailbox quota or upgrade your mailbox.

If you receive any email message that has a suspicious link or asks you for account details such as your username and password, you can report the message to ITS staff via email at abuse@memphis.edu or over the phone by calling the ITS Service Desk at (901) 678-8888. If you mistakenly provide your account details via email or to a non-UofM website, please contact the ITS Service Desk for further assistance.

Regards,

Robert