Dear Students, Faculty and Staff:

University of Memphis Information Technology Services (ITS) would like to provide the following important information to our campus community regarding phishing emails.

Sophisticated email phishing attempts continue to be conducted in an effort to compromise University accounts. These emails often contain content such as a request to reactivate or validate your account, an unexpected invoice or shipping notice for a product or service, or an online employment opportunity. Always use caution when opening any email attachments or clicking any links within suspicious emails.

As a reminder, ITS will never ask you for your username and password via email or over the phone. ITS will also never send emails asking you to verify your email account, upgrade your quota or log in to release blocked emails.

If you receive an email message that has a suspicious link or attachment, or asks you for account details such as your username and password, you can report the message to ITS staff via email at abuse@memphis.edu or over the phone by calling the ITS Service Desk at (901)678-8888. If you mistakenly opened an attachment or provided your account details via email or to a non-UofM website, please contact the ITS Service Desk for further assistance.

Additional information regarding keeping your University account safe can be found at http://www.memphis.edu/its/security/. ITS also offers additional security for user accounts via our Duo multi-factor authentication product implementation. Account holders are encouraged to review the information at http://www.memphis.edu/its/security/duo.php and sign up for multi-factor authentication to increase the security of their UofM accounts.

Regards,

Robert