Important Announcement: Change in Password Reset Process
In an effort to enhance security of passwords and protect University data, ITS will implement a change in its Password Reset service. Effective immediately, the ITS Service Desk (Tier 1) will no longer, administratively, change passwords. All UofM affiliates (faculty, staff, students, alumni, former students, etc.) will be encouraged to visit the University’s self-service Identity Management website located at https://iam.memphis.edu. Here, you can initialize your account, reset your password, retrieve your UUID and answer your security questions to regain access to your account.
In addition, remember these important tips to ensure your data is secure:
- Never share your password with anyone. This includes a UofM employee, friend or relative.
- Beware of phishing emails that attempt to lure you to malicious websites.
- Watch for email notifications about your password changing. If you did not change your password, please contact the Service Desk immediately.
- Never respond to an email request for your username and password, or any other request to “verify” your account.
For more information about IT security, please visit the ITS security website located at