A TBR-wide upgrade of eCourseware (Desire 2 Learn) will occur during the holiday break.  Please be aware of the important dates, times, and services below:

• 12/27/13 – The eCourseware system will go offline at 12:01a.m.  You will not be able to log in to the system (and if you are logged in at that time, your session will be terminated), and you will receive a maintenance message explaining that the system is being upgraded.
• 1/2/14 – The eCourseware system will be back online at 8:00 a.m, with the upgrades in place and tested.  At that point, you will be able to get into the system to conduct all your normal activities.
• Also on 1/2/14, the normal process for course combines will resume.  Course combines will be processed within three (3) business days of the time they are submitted.
• The Training Schedule for the new version of eCourseware will be available in multiple formats, beginning on 1/2/14 through Learning Curve (faculty only).
• Individual consultations can be scheduled at Consultation Ticket
• If you have questions:
  • Email umtech@memphis.edu
  • Call the Help Desk at 901-678-8888.  Help Desk staff are being given additional training in eCourseware and will be able to answer many of your questions

No new features will be available on 1/2/14.  We are making the upgraded baseline system available first, to be sure that it is stable and able to handle the start-of-semester load, before we activate any of the new features available.

Thank you,

Ellen