Dear Campus Community, Information Technology Services (ITS) is updating our internal processes related to password resets. The new process provides you with self-service features to reset your passwords more quickly using existing technologies that help automate the process. Additional benefits for the University include increased efficiency of our ITS Service Desk and strengthening of our information security program. Effective July 31, ITS Service Desk staff will transition to supporting the new process and will no longer have the capability to assign “temporary” passwords. For more information about this self-service feature please, see the New Password Reset Process webpage. You must have a personal … Continue reading ITS-Password Resets

Dear Campus Community, ITS recommends manually restarting or shutting down your computer and other devices at least once per week. Software and hardware vendors are constantly identifying security vulnerabilities within their products and the pace at which vendors release security updates has increased. In response to the changing security landscape, ITS (Information Technology Services) is quickening our cadence for software updates and security patches. Regularly checking for new browser versions and other app updates — and enabling automatic updates where available — is an important first step to ensuring system security. Rebooting your system often is equally necessary to protect your digital … Continue reading ITS Security Updates and Rebooting Recommendations

Dear Colleagues, The telephone system upgrade to RingCentral is underway and on schedule. RingCentral is deployed for all ITS phone extensions, Physical Plant phone extensions and the ITS Service Desk call center. The Administration Building is scheduled for migration this month. During the transition, 4-digit dialing for campus extensions will be affected. When dialing within the phone systems, 4-digit dialing is available and works as expected. This includes RingCentral extension to RingCentral extension or Avaya PBX extension to Avaya PBX extension. Dialing 4 digits between separate phone systems is not available. If your phone extension has been migrated to RingCentral, dialing the … Continue reading Ring Central Update

Skype for Business is reaching the end of life on July 31st, 2021. After this period, this application will no longer work. Microsoft Teams is the official replacement product. The same functionality and abilities available in Skype for Business are available in Teams. For documentation on how to utilize this product follow this link How to use Microsoft Teams. For assistance with this transition or general questions about Teams, please contact the ITS Service Desk online, by email, or by phone at 901.678.8888. Your Local Support Provider is also available for on-hand assistance.

BlueJeans has been our primary conference tool for faculty and staff since November 2015. While BlueJeans has served the University community well, it fell short in providing a cost-effective method that would include access for our 20K students. What’s next? To meet the need, we’ve adopted other conference and collaboration software tools like Zoom, Virtual Classroom/ Assignment, and Microsoft Teams. What do I need to do? If you have any recordings located on BlueJeans you will have to (1) move download these recordings and upload them to other supported services (OneDrive or Ensemble Video) or (2) delete the recordings from your account by … Continue reading Farewell to BlueJeans – July 30, 2021

Information Technology Services (ITS) previously notified the campus about a security incident. ITS is continuing to work with security forensics experts to identify and remediate compromised systems. Service levels are continuing to improve. As part of our remediation efforts and out of an abundance of caution, the following actions will be taken for all Universal User ID (UUID) passwords: The minimum password length will be increased to 15 characters effective March 10. All passwords must be changed March 10-31 using the iAM website. This includes all students, faculty and staff. For more information about changing your password see our How to Change … Continue reading Required Password Change

That’s correct. Microsoft Teams is available to all faculty, staff and students. Microsoft Teams is the hub for group collaboration in Microsoft 365 that integrates people, content, and applications. Teams brings simplicity to teamwork by joining collaboration, sharing, and communication all under one platform. Microsoft Teams incorporates several applications into one. Here are a few functions offered: the chat function allows instant messaging between groups and individuals. Add GIFs, stickers or emojis to inject some personality into your conversation. Calls allow you to make audio and video calls over the network to students and colleagues. Channels are the conversations you … Continue reading Introducing Microsoft Teams

Enterprise video conferencing with real-time messaging and content sharing. Join anywhere, on Any Device Simplified video conferencing and messaging across any device. Zoom Meeting syncs with your calendar system and delivers streamlined enterprise-grade video conferencing from your desktop and mobile device. Enable quick adoption with meeting capabilities that make it easy to start, join, and collaborate across any device. Signing into Zoom Sign into Zoom site with your UofM credentials. (https://memphis.zoom.us) Upon initial sign-in, you will get a basic license. If faculty need a Zoom Enterprise License, please submit a service request. Hosting a Meeting in the Zoom App See our infographic about hosting … Continue reading Zoom Video Conferencing

Windows 10 is Microsoft’s latest Operating System. Windows 10 has become the successor to Windows 7 (which ends support on January 14, 2020). With your help, we can offer the students, faculty, and staff this latest Microsoft technology. Apprehensive about the transition from Windows 7 to Windows 10? We created documentation to identify the key points of what to expect when transitioning from Windows 7 to Windows 10. While the basis of the operating system remains the same, many of the visual aspects and functionality have been enhanced. Check out our document that explores and explains the differences between the … Continue reading Windows 7 to End Support 1/14/2020