The University of Memphis implemented three security initiatives last fall to enhance the University’s IT Security. Planned enhancements included configuration changes to the campus network firewall, expanded use of multi-factor authentication and expanded IT Security Awareness Training. For more information on the upcoming initiatives and their potential impact, click here>>

Effective Feb. 4, Duo Multi-factor Authentication will be required for all employees. Multi-factor authentication strengthens the protection of your information by adding a step to confirm your identity when you access certain services.  More information about this initiative, including frequently asked questions, is located here>> Employees are encouraged to enroll here now. Documentation and additional information about the service is available here>> Those needing assistance should contact the ITS Service Desk by phoning 678.8888, emailing umtech@memphis.edu or visiting https://umhelpdesk.memphis.edu.

Did you know that you now have 5TB of storage space on you UofM One Drive? OneDrive (Microsoft’s internet-based storage platform) is available for use with external (non-UofM) colleagues. This service will provide a solution for sharing documents with others while working on research, class projects, or administrative collaboration. Remember, use of this service should align with all UofM policies and guidelines. (Please see UM1691 Campus Data Security Policy and the ITS Data Storage Guidelines.) To access OneDrive, visit the University of Memphis Office 365 Webmail site (authenticate using your UUID and password). Look for the App Launcher (9 tiles in a square) at the … Continue reading Information Technology Services Announces OneDrive

We understand that network access is important to the university population and that access alone only scratches the surface. Quality service requires us to balance broad coverage and security with ease of use and high speed connections. Our upgrades over the summer have focused on providing an improved network experience. See our wireless page for more information and documentation for connecting.

ITS will implement a change in its Service Desk Call Center availability. Effective Sunday, May 6th, 2018, the ITS Service Desk will be available from 8:00 AM until 12 AM, seven days a week, excluding some holidays. Incoming calls after hours will be handled by voicemail services. If you require assistance after 12 AM, please leave a message or submit a service request. Messages will be checked daily and receive priority response the following business day. Thank you for your attention to this announcement and for your cooperation.

Beginning May 5, 2018, eCourseware will have a brand-new look and feel. The Daylight user layout in eCourseware makes it easy to navigate courses. From the visual look and feel to how users interact with eCourseware, Daylight helps ensure a best possible experience. Whether you’re a Faculty member setting up a quiz or a student uploading an assignment, the process should be simple. Daylight makes it easy to find what you need so that you can get things done faster. With new fonts, layouts, and color scheme, Daylight makes a great first impression. Its design invites users to dive right … Continue reading The Daylight Experience is on the Horizon

Information Technology Services (ITS) is launching a new wireless access network pilot with an additional layer of security. Effective Aug. 14, uofm-secure will provide wireless users enhanced security for passwords and protection of University data. ITS welcomes your participation and cooperation in helping to keep both you and the University more secure with improved encryption. Existing UofM and uofm-guest wireless networks remain in place while the new uofm-secure network is tested. The need for two older networks will be addressed during the fall semester. To learn more visit our uofm-secure wireless page.

If you’re just getting started using UoM blogs you’ll want to head to our Support page. There you can find Edublogs Getting Started site and other useful aides. Blogs are a great tool, but having knowledge on how to use them makes this tool even more powerful.  Enjoy and happy blogging!