umDrive service has been a place to store information, organize files, and support courses since 1998. On December 31, 2019, we said goodbye to umDrive as we decommissioned it. But, we wouldn’t leave you without an alternative.

We encourage all faculty, staff, and students to begin moving their files to the University’s OneDrive service, a powerful storage and collaboration platform created by Microsoft. With OneDrive, you can share documents and other files with colleagues both within and outside of the University. OneDrive offers everyone 5TB (terabytes) of available storage space. Syncing your files to your OneDrive provides a secure and safe backup that can be accessed online.

While OneDrive is a comprehensive online service, additional services may be a better fit for your storage needs. Visit our website detailing those services and the corresponding solutions for which they are typically used.

If you have any questions, please submit a ticket at helpdesk.memphis.edu or contact the Service Desk at 901.678.8888. Local Support Providers are available to help faculty and staff directly with any migration questions.

Did You Know OneDrive, Microsoft’s cloud storage service, is available for all UofM employees? This service provides a solution for sharing documents with internal and external (non-UofM) colleagues while working on research, class projects or administrative collaboration. OneDrive has five TB (terabytes) of available storage space. See IT6005 Campus Data Security Policy and the ITS Data Storage Guidelines for usage guidelines. To access OneDrive, visit the webmail site and log in using your email and password. Look for the App Launcher (nine tiles in a square) at the upper left of the screen, near the Office 365 logo. Select OneDrive and let the collaboration begin.

Faculty and staff also can place a service request with their LSP (local service provider) to install and link OneDrive to their desktop. Synching all of your files to your OneDrive provides a safe backup that can be accessed online.

The University of Memphis is committed to the success of all students. We have launched YOU@Memphis (YOU), a personalized and free web portal dedicated to student health, happiness and success. This online portal emphasizes individual wellbeing and self-awareness in order to connect students to information, online tools, campus resources and opportunities—whenever they need it.

With expertise in three main areas—succeed, thrive and matter— the YOU portal helps students assess and improve their health, sense of purpose and life trajectory. YOU works best when students’ answers are honest and open. For that reason, all personal information that students provide on YOU is kept private.

As someone who interacts closely with students, please keep YOU in mind as a holistic tool worth recommending. Helping students make the most of their college experience is as easy as:

• Step 1: Visit you.memphis.edu. On the homepage, students can get a breakdown of the portal or just jump right in.
• Step 2: Students, faculty and staff can sign up using their myMemphis email account. As an extension of campus, YOU keeps all personal information that students provide on the portal private.
• Step 3: Discover. Once inside, students can start to customize their profile or take one of three reality checks. Both features are designed to cater content like tips, quizzes, videos and campus resources based on general needs and interests of individual students.
• Step 4: Revisit. The YOU portal is intended to be used throughout a student’s college life. With changing content and dynamic tools, there’s a use for YOU from move-in day to landing that first job.

If you have questions about You@Memphis, please contact Britney Bryson (bmsmmons@memphis.edu). If you would like to meet with a member of our Counseling Center team, please visit our website or call 901.678.2068 to schedule an appointment.

The University of Memphis implemented three security initiatives last fall to enhance the University’s IT Security. Planned enhancements included configuration changes to the campus network firewall, expanded use of multi-factor authentication and expanded IT Security Awareness Training. For more information on the upcoming initiatives and their potential impact, click here>>

Effective Feb. 4, Duo Multi-factor Authentication will be required for all employees. Multi-factor authentication strengthens the protection of your information by adding a step to confirm your identity when you access certain services.  More information about this initiative, including frequently asked questions, is located here>>

Employees are encouraged to enroll here now. Documentation and additional information about the service is available here>>

Those needing assistance should contact the ITS Service Desk by phoning 678.8888, emailing umtech@memphis.edu or visiting https://umhelpdesk.memphis.edu.

Did you know that you now have 5TB of storage space on you UofM One Drive? OneDrive (Microsoft’s internet-based storage platform) is available for use with external (non-UofM) colleagues. This service will provide a solution for sharing documents with others while working on research, class projects, or administrative collaboration. Remember, use of this service should align with all UofM policies and guidelines. (Please see UM1691 Campus Data Security Policy and the ITS Data Storage Guidelines.)

To access OneDrive, visit the University of Memphis Office 365 Webmail site (authenticate using your UUID and password). Look for the App Launcher (9 tiles in a square) at the upper left of the screen (near “Office 365” logo). Select OneDrive and let the collaboration begin!

Our OneDrive documentation highlights the features of Office 365 – OneDrive. ITS Center for Teaching & Learning will provide documentation and training. Visit Learning Curve for a listing of training.

We understand that network access is important to the university population and that access alone only scratches the surface. Quality service requires us to balance broad coverage and security with ease of use and high speed connections. Our upgrades over the summer have focused on providing an improved network experience.

See our wireless page for more information and documentation for connecting.

ITS will implement a change in its Service Desk Call Center availability. Effective Sunday, May 6th, 2018, the ITS Service Desk will be available from 8:00 AM until 12 AM, seven days a week, excluding some holidays. Incoming calls after hours will be handled by voicemail services. If you require assistance after 12 AM, please leave a message or submit a service request. Messages will be checked daily and receive priority response the following business day. Thank you for your attention to this announcement and for your cooperation.

Beginning May 5, 2018, eCourseware will have a brand-new look and feel. The Daylight user layout in eCourseware makes it easy to navigate courses. From the visual look and feel to how users interact with eCourseware, Daylight helps ensure a best possible experience. Whether you’re a Faculty member setting up a quiz or a student uploading an assignment, the process should be simple. Daylight makes it easy to find what you need so that you can get things done faster. With new fonts, layouts, and color scheme, Daylight makes a great first impression. Its design invites users to dive right into their eCourseware experience and is accessible to those using assistive technologies.

For training, videos and updates see our Daylight Page.