Information Technology Services is closely monitoring an increase in spam and phishing attacks. Remember to treat unsolicited job opportunities, gift card requests, fund transfer requests, special offers and unexpected email attachments with skepticism. Even if a message appears to come from a trusted individual, be mindful of language or addresses used in the message, and be suspicious if they don’t match what you typically receive from the individual. Emails containing suspicious content or attachments may be forwarded to abuse@memphis.edu for review.

For assistance, please contact the ITS Service Desk by phoning 901.678.8888, emailing umtech@memphis.edu or visiting umhelpdesk.memphis.edu.

umDrive was decommissioned on December 31, 2019. This website details the alternate services available for storage, collaboration and publication.

If you have any questions, feel free to submit a ticket at umhelpdesk.memphis.edu or contact the Service Desk at 901.678.8888. Local Support Providers are available to assist faculty and staff in determining the best available services to replace umDrive.

Information Technology Services (ITS) has been notified by the vendor that support for our umDrive platform will be discontinued effective Dec. 31, 2019. ITS has identified alternative services and prepared a plan to move data from umDrive that will cause as little disruption as possible.

umDrive will remain fully functional for fall 2019. Local Support Providers (LSPs) have been trained to assist with moving data to alternate spaces with similar or exact services as umDrive. You can find details on what services are available for storage, collaboration, and publication at this website.

We understand this change is inconvenient, and we are committed to easing the discomfort as much as we can. For assistance with umDrive issues, please contact the Service Desk by calling 901.678.8888, emailingumtech@memphis.edu or visiting helpdesk.memphis.edu.

Did You Know OneDrive, Microsoft’s cloud storage service, is available for all UofM employees? This service provides a solution for sharing documents with internal and external (non-UofM) colleagues while working on research, class projects or administrative collaboration. OneDrive has five TB (terabytes) of available storage space. See IT6005 Campus Data Security Policy and the ITS Data Storage Guidelines for usage guidelines. To access OneDrive, visit the webmail site and log in using your email and password. Look for the App Launcher (nine tiles in a square) at the upper left of the screen, near the Office 365 logo. Select OneDrive and let the collaboration begin.

Faculty and staff also can place a service request with their LSP (local service provider) to install and link OneDrive to their desktop. Synching all of your files to your OneDrive provides a safe backup that can be accessed online.

Information Technology Services will conduct an upgrade of our telecommunications infrastructure this summer.  The upgrade will provide several benefits including: improved reporting and analytics for call centers, additional support for voice-over-IP (VOIP), lower monthly operating costs, decreased capital expenditures for equipment replacement, security upgrades and future savings related to cloud-based technologies.

Major components of the upgrade project will be performed during periods of low-call volumes in order to minimize campus impact.  No hardware changes will be made to office phones as part of this upgrade.  Updates and additional information will be provided when the project plan is finalized and we near the implementation dates.

Dear Campus Community,

The University of Memphis takes information security very seriously and is committed to appropriate actions that safeguard University data.  The following initiatives will strengthen our information security posture:

1. Enhanced network firewall controls – Effective November 12, 2018, the University will implement configuration changes to our network firewall to restrict unapproved externally-initiated incoming network traffic.  Most users will not be impacted by this change since most network activity is internally-initiated outgoing network traffic.  VPN access will still be allowed, and exceptions will be made for legitimate University network traffic.  To request an exception in advance, please contact the ITS Service Desk using the contact information below.
2. Expansion of multi-factor authentication – The University will expand multi-factor authentication (Duo) to all employees to provide an additional layer of security.  Beginning November 1, employees on-boarded will be registered for Duo and begin using multi-factor authentication.  All other employees will be registered effective February 4, 2019.  Employees may opt-in for Duo now.   Students may also opt-in for additional protection.
3. Expansion of IT Security Awareness Training – The University understands the importance of employee training in minimizing IT security risks, and we are expanding our IT Security Awareness Training program for employees.  Beginning November 1, new employees will be registered for IT Security Awareness Training.  All existing employees will be registered for training effective November 1.  Annual training will be available through February 1, 2019 for fiscal year 2019.

ITS will host an Information Security Fair on October 25, 10AM-2PM in the University Center in observance of National Cyber Security Awareness Month, and we hope you will take advantage of that opportunity to meet our staff and learn more about these initiatives.  Additional information about these initiatives may also be found on the ITS security website located at https://www.memphis.edu/its/security/initiatives.php.  For assistance, please contact the ITS Service Desk by phoning 901.678.8888, emailing umtech@memphis.edu, or visiting https://umhelpdesk.memphis.edu.

All of us have a role in protecting the University, and I appreciate in advance your cooperation and support on these initiatives.

Regards,

Robert Jackson
Chief Information Officer

The University of Memphis network upgrade project is proceeding according to schedule.  Building switches and existing wireless access points have been replaced.

Individuals should use the following appropriate wireless network:

• um – Primary wireless network for use by UofM students, faculty, and staff.
• um-guest – Temporary access for campus visitors that requires sign-in every 24 hours.
• um-devices – Connect wireless devices such as gaming consoles, wireless printers and streaming devices to this network.
• eduroam – Visitors to UofM whose home institutions participate in Eduroam can connect to this network using credentials from their home institution.

University employees and students should connect their smart phones, tablets, and computers to the um wireless network.  Accessing the um wireless network will require authentication with your UUID and password.

During the fall semester, ITS will continue to expand wireless network coverage by deploying additional access points, and testing will begin for implementation of the final phase of the network upgrade scheduled for winter break.

For additional information, please visit the webpage on wireless.  If you need assistance, please contact the ITS Service Desk at 901.678.8888.

ITS will implement a change in its Service Desk Call Center availability. Effective Sunday, May 6th, 2018, the ITS Service Desk will be available from 8:00 AM until 12 AM , seven days a week, excluding some holidays. Incoming calls after hours will be handled by voicemail services. If you require assistance after 12 AM, please leave a message or submit a service request. Messages will be checked daily and receive priority response the following business day. Thank you for your attention to this announcement and for your cooperation.

Daylight Experience is on the Horizon

Beginning May 5, 2018, eCourseware will have a brand-new look and feel. The Daylight user layout in eCourseware makes it easy to navigate courses. From the visual look and feel to how users interact with eCourseware, Daylight helps ensure a best possible experience. Whether you’re a Faculty member setting up a quiz or a student uploading an assignment, the process should be simple. Daylight makes it easy to find what you need so that you can get things done faster. With new fonts, layouts, and color scheme, Daylight makes a great first impression. Its design invites users to dive right into their eCourseware experience and is accessible to those using assistive technologies.

For training, videos and updates see our Daylight Page. 

Dear Campus Community:

As many of you have probably seen, Equifax Inc. announced on September 7^th, 2017 that there had been a cybersecurity data breach of their systems. This breach has an estimated impact of approximately 143 million U.S. consumers with Canadian and U.K. consumers affected in smaller numbers.

Please visit https://www.equifaxsecurity2017.com/ to see the Consumer Notice along with other pertinent information and links.

Please use caution when responding to emails that request your personal information or that appear to be from Equifax.

Please review the information provided at http://www.memphis.edu/its/security/index.php and http://www.memphis.edu/its/security/current-alerts.php.

Regards

ITS