Welcome from ITS

Dear Campus Community,

Information Technology Services (ITS) extends a warm welcome to new and returning students, faculty and staff. Please review the following important information:

  • On Jan. 31, ITS will begin making configuration changes to improve Microsoft Office 365 email security. ITS will also implement additional protections against malicious websites later this spring. For more information, visit memphis.edu/its/security/initiatives.php.
  • Be vigilant about phishing and other email scams, especially gift card, financial or employment scams that sound too good to be true. It is a violation of policy to share University passwords. University personnel will never ask for your University password. Visit memphis.edu/its/security/phishing.php for more information.
  • Review policies regarding information technology at memphis.edu/umtech/service_desk/policies/it_policies.php.

For technical assistance, visit umhelpdesk.memphis.edu to submit requests online, call 901.678.8888 or email umtech@memphis.edu.

Regards,

Robert Jackson, Ed.D.
Chief Information Officer

IT Security Alert

Information Technology Services is closely monitoring an increase in spam and phishing attacks. Remember to treat unsolicited job opportunities, gift card requests, fund transfer requests, special offers and unexpected email attachments with skepticism. Even if a message appears to come from a trusted individual, be mindful of language or addresses used in the message, and be suspicious if they don’t match what you typically receive from the individual. Emails containing suspicious content or attachments may be forwarded to abuse@memphis.edu for review.

For assistance, please contact the ITS Service Desk by phoning 901.678.8888, emailing umtech@memphis.edu or visiting umhelpdesk.memphis.edu.

Telecommunications Upgrade

Information Technology Services will conduct an upgrade of our telecommunications infrastructure this summer.  The upgrade will provide several benefits including: improved reporting and analytics for call centers, additional support for voice-over-IP (VOIP), lower monthly operating costs, decreased capital expenditures for equipment replacement, security upgrades and future savings related to cloud-based technologies.

Major components of the upgrade project will be performed during periods of low-call volumes in order to minimize campus impact.  No hardware changes will be made to office phones as part of this upgrade.  Updates and additional information will be provided when the project plan is finalized and we near the implementation dates.