Vendor Decommission of umDrive

Information Technology Services (ITS) has been notified by the vendor that support for our umDrive platform will be discontinued effective Dec. 31, 2019. ITS has identified alternative services and prepared a plan to move data from umDrive that will cause as little disruption as possible.

umDrive will remain fully functional for fall 2019. Local Support Providers (LSPs) have been trained to assist with moving data to alternate spaces with similar or exact services as umDrive. You can find details on what services are available for storage, collaboration, and publication at this website.

We understand this change is inconvenient, and we are committed to easing the discomfort as much as we can. For assistance with umDrive issues, please contact the Service Desk by calling 901.678.8888, emailingumtech@memphis.edu or visiting helpdesk.memphis.edu.

OneDrive Available to All UofM Employees

Did You Know OneDrive, Microsoft’s cloud storage service, is available for all UofM employees? This service provides a solution for sharing documents with internal and external (non-UofM) colleagues while working on research, class projects or administrative collaboration. OneDrive has five TB (terabytes) of available storage space. See IT6005 Campus Data Security Policy and the ITS Data Storage Guidelines for usage guidelines. To access OneDrive, visit the webmail site and log in using your email and password. Look for the App Launcher (nine tiles in a square) at the upper left of the screen, near the Office 365 logo. Select OneDrive and let the collaboration begin.

Faculty and staff also can place a service request with their LSP (local service provider) to install and link OneDrive to their desktop. Synching all of your files to your OneDrive provides a safe backup that can be accessed online.