umDrive was decommissioned on December 31, 2019. This website details the alternate services available for storage, collaboration and publication.
If you have any questions, feel free to submit a ticket at umhelpdesk.memphis.edu or contact the Service Desk at 901.678.8888. Local Support Providers are available to assist faculty and staff in determining the best available services to replace umDrive.
Information Technology Services (ITS) has been notified by the vendor that support for our umDrive platform will be discontinued effective Dec. 31, 2019. ITS has identified alternative services and prepared a plan to move data from umDrive that will cause as little disruption as possible.
umDrive will remain fully functional for fall 2019. Local Support Providers (LSPs) have been trained to assist with moving data to alternate spaces with similar or exact services as umDrive. You can find details on what services are available for storage, collaboration, and publication at this website.
We understand this change is inconvenient, and we are committed to easing the discomfort as much as we can. For assistance with umDrive issues, please contact the Service Desk by calling 901.678.8888, emailingumtech@memphis.edu or visiting helpdesk.memphis.edu.
Did You Know OneDrive, Microsoft’s cloud storage service, is available for all UofM employees? This service provides a solution for sharing documents with internal and external (non-UofM) colleagues while working on research, class projects or administrative collaboration. OneDrive has five TB (terabytes) of available storage space. See IT6005 Campus Data Security Policy and the ITS Data Storage Guidelines for usage guidelines. To access OneDrive, visit the webmail site and log in using your email and password. Look for the App Launcher (nine tiles in a square) at the upper left of the screen, near the Office 365 logo. Select OneDrive and let the collaboration begin.
Faculty and staff also can place a service request with their LSP (local service provider) to install and link OneDrive to their desktop. Synching all of your files to your OneDrive provides a safe backup that can be accessed online.
Information Technology Services will conduct an upgrade of our telecommunications infrastructure this summer. The upgrade will provide several benefits including: improved reporting and analytics for call centers, additional support for voice-over-IP (VOIP), lower monthly operating costs, decreased capital expenditures for equipment replacement, security upgrades and future savings related to cloud-based technologies.
Major components of the upgrade project will be performed during periods of low-call volumes in order to minimize campus impact. No hardware changes will be made to office phones as part of this upgrade. Updates and additional information will be provided when the project plan is finalized and we near the implementation dates.