Information Technology Services (ITS) is improving the quality of customer service with the development and implementation of our new Service Catalog. This catalog is designed to inform, educate and enhance your experience about the different services we offer. On the Service Catalog website, you will find hundreds of applications and services organized into 13 categories:
- Accounts and Access
- Classroom and Computer Lab Support
- Computer, Peripherals, and Hardware
- Email and Collaboration
- General Questions
- Network, and Wifi Connectivity
- Phones, Voicemail and CATV
- Research Computing
- Security and Safe Computing
- Servers, Storage and Data
- Software and Applications
- Teaching and Learning
- Website Access and Support
As you browse the catalog you will find information describing each service, who may request or is eligible for the service, how to request the service and what information is needed to fulfill the request. We invite you to view the catalog at: http://www.memphis.edu/umtech/service_catalog/index.php.
Questions regarding the service catalog may be directed to the Service Desk by calling 901.678.8888, emailing firstname.lastname@example.org, or by logging into the service desk system and submitting a request at https://umhelpdesk.memphis.edu.
Robert Jackson, Ed.D.
Interim CIO & Chief Information Security Officer
The University of Memphis
377 Administration Building
Memphis, TN 38152