AskTom Upgrade



Information Technology Services (ITS) is improving the quality of customer service with an enhancement of AskTom. This will now be a part of the Remedyforce Service Desk.

What is it?

AskTom is a searchable database of general questions and answers for common questions. Now we are launching a chat service for additional Q and A.

How Do I use It?

  1. Log in to
  2. ClickView Ask Tom on the left side.
  3. Type your question and your AskTom answer will appear on the right side.


  1. ClickASkTom Chat, located at the bottom right of the window of the Self Service page.
  2. Type your question or describe your issue in the text field then click Start Chat to begin chat session.


Let’s Recap!



Live Chat Feature!

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