U Of M IT Security Initiatives

Dear Campus Community,

The University of Memphis takes information security very seriously and is committed to appropriate actions that safeguard University data.  The following initiatives will strengthen our information security posture:

  1. Enhanced network firewall controls – Effective November 12, 2018, the University will implement configuration changes to our network firewall to restrict unapproved externally-initiated incoming network traffic.  Most users will not be impacted by this change since most network activity is internally-initiated outgoing network traffic.  VPN access will still be allowed, and exceptions will be made for legitimate University network traffic.  To request an exception in advance, please contact the ITS Service Desk using the contact information below.
  2. Expansion of multi-factor authentication – The University will expand multi-factor authentication (Duo) to all employees to provide an additional layer of security.  Beginning November 1, employees on-boarded will be registered for Duo and begin using multi-factor authentication.  All other employees will be registered effective February 4, 2019.  Employees may opt-in for Duo now.   Students may also opt-in for additional protection.
  3. Expansion of IT Security Awareness Training – The University understands the importance of employee training in minimizing IT security risks, and we are expanding our IT Security Awareness Training program for employees.  Beginning November 1, new employees will be registered for IT Security Awareness Training.  All existing employees will be registered for training effective November 1.  Annual training will be available through February 1, 2019 for fiscal year 2019.

ITS will host an Information Security Fair on October 25, 10AM-2PM in the University Center in observance of National Cyber Security Awareness Month, and we hope you will take advantage of that opportunity to meet our staff and learn more about these initiatives.  Additional information about these initiatives may also be found on the ITS security website located at https://www.memphis.edu/its/security/initiatives.php.  For assistance, please contact the ITS Service Desk by phoning 901.678.8888, emailing umtech@memphis.edu, or visiting https://umhelpdesk.memphis.edu.

All of us have a role in protecting the University, and I appreciate in advance your cooperation and support on these initiatives.


Robert Jackson
Chief Information Officer

Status Update: Network Upgrade Project

The University of Memphis network upgrade project is proceeding according to schedule.  Building switches and existing wireless access points have been replaced.

Individuals should use the following appropriate wireless network:

  • um – Primary wireless network for use by UofM students, faculty, and staff.
  • um-guest – Temporary access for campus visitors that requires sign-in every 24 hours.
  • um-devices – Connect wireless devices such as gaming consoles, wireless printers and streaming devices to this network.
  • eduroam – Visitors to UofM whose home institutions participate in Eduroam can connect to this network using credentials from their home institution.

University employees and students should connect their smart phones, tablets, and computers to the um wireless network.  Accessing the um wireless network will require authentication with your UUID and password.

During the fall semester, ITS will continue to expand wireless network coverage by deploying additional access points, and testing will begin for implementation of the final phase of the network upgrade scheduled for winter break.

For additional information, please visit the webpage on wireless.  If you need assistance, please contact the ITS Service Desk at 901.678.8888.



Change in Service Desk Hours

ITS will implement a change in its Service Desk Call Center availability. Effective Sunday, May 6th, 2018, the ITS Service Desk will be available from 8:00 AM until 12 AM , seven days a week, excluding some holidays. Incoming calls after hours will be handled by voicemail services. If you require assistance after 12 AM, please leave a message or submit a service request. Messages will be checked daily and receive priority response the following business day. Thank you for your attention to this announcement and for your cooperation.


Daylight Experience is on the Horizon

Daylight Experience is on the Horizon

Beginning May 5, 2018, eCourseware will have a brand-new look and feel. The Daylight user layout in eCourseware makes it easy to navigate courses. From the visual look and feel to how users interact with eCourseware, Daylight helps ensure a best possible experience. Whether you’re a Faculty member setting up a quiz or a student uploading an assignment, the process should be simple. Daylight makes it easy to find what you need so that you can get things done faster. With new fonts, layouts, and color scheme, Daylight makes a great first impression. Its design invites users to dive right into their eCourseware experience and is accessible to those using assistive technologies.

For training, videos and updates see our Daylight Page. 

Equifax Data Breach

Dear Campus Community:

As many of you have probably seen, Equifax Inc. announced on September 7th, 2017 that there had been a cybersecurity data breach of their systems. This breach has an estimated impact of approximately 143 million U.S. consumers with Canadian and U.K. consumers affected in smaller numbers.


Please visit https://www.equifaxsecurity2017.com/ to see the Consumer Notice along with other pertinent information and links.


Please use caution when responding to emails that request your personal information or that appear to be from Equifax.

Please review the information provided at http://www.memphis.edu/its/security/index.php and http://www.memphis.edu/its/security/current-alerts.php.




Welcome! An Important Message about IT Services and Security

Information Technology Services (ITS) welcomes you to the University of Memphis, and wishes you a successful academic year.  We understand this is an exciting time for everyone as the semester begins. However, we want to take a moment to provide you with these important reminders.

We encourage you to review tips for protecting your personal information on the ITS Security website. Additional security information is accessible by clicking links on the left-hand side of that page.  If you receive any suspicious email, you may forward it to abuse@memphis.edu for analysis.


For technical assistance, please visit umHelpdesk to submit your requests online, call 901.678.8888, or email umtech@memphis.edu. Visit the umTech page for more information.


Finally, please be sure to review the policies regarding information technology located on the Policies and Procedures website. We encourage you to especially review the following policies:


Campus Data Security Policy

Data Access Policy

Security and Protection of Electronic Information Resources

Acceptable Use of Information Technology Resources

Email Use


If you have any questions or concerns, please don’t hesitate to contact me!



ITS launching new wireless access pilot


Information Technology Services (ITS) is launching a new wireless access network pilot with an additional layer of security. Effective Aug. 14, uofm-secure will provide wireless users enhanced security for passwords and protection of University data. ITS welcomes your participation and cooperation in helping to keep both you and the University more secure with improved encryption. Existing UofM and uofm-guest wireless networks remain in place while the new uofm-secure network is tested. The need for two older networks will be addressed during the fall semester. To learn more visit our uofm-secure wireless page.


Phishing Message Alert

Dear Campus Community:


Information Technology Services (ITS) has monitored an increase in fraudulent phishing email attempts over the last several hours.  The text of the phishing emails varies, but typically asks you to verify your account at a non-UofM website within 24 hours or your account will be suspended or deactivated.  These emails are fraudulent – ITS has not asked you to click a link to verify your account, increase your mailbox quota or upgrade your mailbox.


If you receive any email message that has a suspicious link or asks you for account details such as your username and password, you can report the message to ITS staff via email at abuse@memphis.edu or over the phone by calling the ITS Service Desk at (901) 678-8888. If you mistakenly provide your account details via email or to a non-UofM website, please contact the ITS Service Desk for further assistance.





Phishing Reminder/Alert

Dear Students, Faculty and Staff:

With Summer upon us, University of Memphis Information Technology Services (ITS) would like to remind our campus community of the dangers of phishing emails.  Since the end of the Spring semester, ITS has seen an increase in successful phishing attempts across campus, resulting in compromised University accounts.  These phishing messages often use scare tactics to socially engineer you into giving away your user name and password or other personal information, either via email or fake websites.  The phishing messages often ask you to validate your account to keep it from being disabled, reference a system upgrade or email quota problem, or even make you believe that someone else has accessed your account.

So how can you separate phishing messages from legitimate emails?  Some phish are easy to spot – poor grammar and spelling errors can be a clue that it is not an official UofM message.  Messages referencing non-existent departments or “help desks” and email addresses or phone numbers unassociated with the UofM are other clues that the message may not be legitimate.  Always be wary of attachments, especially if the message is unexpected.  Hover over links in emails to ensure that they direct to a valid memphis.edu website or service.

If you receive an email message that has a suspicious link or attachment, or asks you for account details such as your username and password, you can report the message to ITS staff via email at abuse@memphis.edu or over the phone by calling the ITS Service Desk at (901) 678-8888. If you mistakenly open an attachment or provide your account details via email or to a non-UofM website, please contact the ITS Service Desk for further assistance.  Additional information regarding keeping your University account safe can be found at Memphis ITS Security.



New Ransomware Attacks Global Targets

A fast spreading ransomware campaign is currently targeting governments and businesses around the globe.  Called “WannaCry”, the ransomware takes advantage of a recently patched vulnerability in Microsoft’s Windows operating system to encrypt and prevent a user from opening their files until a ransom is paid to unlock the files.  Once infected, the ransomware then scans the local network looking for other vulnerable systems to infect.


In a separate ransomware campaign, dubbed “Jaff”, users receive an email with a malicious PDF file.  Once opened, the PDF loads a Microsoft Word document embedded with a malicious macro.  Like “WannaCry”, “Jaff” encrypts files on the computer, forcing users to pay thousands of dollars to unlock their files.


While the two campaigns use slightly different tactics and vulnerabilities to encrypt data, several simple tactics can be used to protect against these and other kinds of malware:


  • Be suspicious of unexpected or uninvited file attachments in email.  Consider the source of the email and the potential content before opening.  If the program it opens in asks for security settings to be changed or lowered before viewing the file, stop and report the content.
  • Install security updates for your computer’s operating system and applications, as most malware takes advantage of out-of-date or insecure software.  ITS automatically installs security patches for supported operating systems and applications on UofM-supported devices.
  • Install antivirus or antimalware products to protect personal devices, and keep the software up to date.  ITS automatically maintains the antivirus software on your UofM-supported devices.
  • Maintain a secure backup of your important files on a device not always connected to your computer.  Files stored on ITS-supported network storage platforms are already backed up automatically in case of computer malfunction.


 If you receive an email attachment or other content that you are unsure of, you may report the content by email to abuse@memphis.edu for further analysis.  If you do open an attachment that appears to be malicious or experience an issue with ransomware, please contact the ITS Service Desk by phone at (901) 678-8888, via email at umtech@memphis.edu, or your LSP for further assistance.


For additional information regarding keeping your University account and devices safe, please visit the ITS Security webpage.